Desktop Support Technician, Japan

COMMONWEALTH BANK OF AUSTRALIA

Tokyo, Japan
Fully remote
Trading systems support
End-user it support
Incident response management
Provide end-user IT support for Tokyo branch, including troubleshooting devices, managing tickets, and handling hardware setup and replacement

Job Summary

  • Provide end-user IT support for Tokyo branch, including troubleshooting devices, managing tickets, and handling hardware setup and replacement.
  • Support and maintain global systems in collaboration with regional and head office IT teams, ensuring stability across applications, infrastructure, networks, and security.
  • Oversee IT operations continuity, including power outage coordination, asset and inventory management, BCP site support, and office facilities-related IT activities.

Matching Summary

Provide end-user IT support for Tokyo branch, including troubleshooting devices, managing tickets, and handling hardware setup and replacement.

Skills & Requirements

Must-have

  • trading systems support
  • end-user IT support
  • incident response management
  • local IT systems administration
  • vendor relationship management
  • dealing room technology support

Nice-to-have

  • agile IT infrastructure
  • innovation in payments
  • thrive in high-pressure environment
  • collaborate with traders and developers

Key Requirements

  • 4+ years experience
  • BCP knowledge highly preferred
  • strong knowledge of trading platforms
  • troubleshooting Windows and Mac OS
  • familiarity with scripting languages
  • understanding of network protocols
  • Diploma or certification in IT

Work Rights

Not specified

Tailored Resume

Cover Letter