Director, It Field Services & Infrastructure

Georgetown University

Washington, DC, USA
Base: $80,429.00 - $157,238.93; bonus/equity: not ...
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7-10 years it operations experience
3-5 years supervisory leadership capacity
Team management of seven engineers
** Georgetown University is seeking a Director of IT Field Services & Infrastructure to oversee technical support and infrastructure maintenance across its campuses. The ideal candidate should have significant experience in IT operations, leadership, and a strong understanding of enterprise hardware and service management. **

Job Summary

  • The Director provides strategic leadership for high-quality technical support and infrastructure maintenance across Georgetown University's Hilltop and Capitol campuses.
  • This role oversees the lifecycle of field-based technology and manages a team of seven specialized IT SmartHands Engineers to ensure seamless service continuity.
  • Georgetown University offers a comprehensive benefit package including medical, dental, vision, retirement savings, tuition assistance, and work-life balance benefits.

Matching Summary

Match Score: 75

** Georgetown University is seeking a Director of IT Field Services & Infrastructure to oversee technical support and infrastructure maintenance across its campuses. The ideal candidate should have significant experience in IT operations, leadership, and a strong understanding of enterprise hardware and service management. **

Salary

Base: $80,429.00 - $157,238.93; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, disability, life insurance, retirement savings, tuition assistance

Skills & Requirements

Must-have

  • 7-10 years IT operations experience
  • 3-5 years supervisory leadership capacity
  • Team management of seven engineers
  • Hardware deployment and retirement
  • Service Level Agreement development
  • Vendor relationship management

Nice-to-have

  • Experience in Higher Education environment
  • Mentorship and performance management skills
  • Commitment to academic excellence
  • Collaboration with Network and Systems teams

Key Requirements

  • Bachelor's Degree in IT or related field
  • 7-10 years progressive IT operations experience
  • 3-5 years in supervisory or leadership capacity
  • Proficiency in ITIL framework (preferred)
  • PMP or CompTIA certifications (preferred)

Work Rights

Not specified

Tailored Resume

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