Customer Operations Manager

Integer

7+ years medical device experience
Bachelor's degree in business
Fda regulations compliance
The primary purpose of this position is to provide leadership and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer

Job Summary

  • The primary purpose of this position is to provide leadership and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.
  • This role involves working directly with factory direct customers to support quoting, order entry, and general service needs while enhancing the overall customer experience.
  • The manager will develop the unconstrained unit forecast for the S&OP process and drive team performance towards key metric targets like Order Acknowledgement Cycle Time.

Matching Summary

The primary purpose of this position is to provide leadership and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.

Skills & Requirements

Must-have

  • 7+ years medical device experience
  • Bachelor's degree in business
  • FDA regulations compliance
  • ISO certification adherence
  • S&OP forecasting process

Nice-to-have

  • Strong leadership and collaboration skills
  • Exceptional communication abilities
  • Process improvement mindset
  • Strategic relationship building
  • Data-driven decision making

Key Requirements

  • Minimum 7 years experience in medical device field
  • Bachelor's degree in business or related field
  • Knowledge of FDA regulations and ISO requirements

Work Rights

Not specified

Tailored Resume

Cover Letter