The role involves responding to a wide variety of guest requests by accurately assessing needs and adding personal recommendations to achieve maximum customer satisfaction
Job Summary
The role involves responding to a wide variety of guest requests by accurately assessing needs and adding personal recommendations to achieve maximum customer satisfaction.
Candidates must possess great knowledge of city activities such as theatre, sports, concerts, and sightseeing to provide information, ticketing, and reservations for guests.
Four Seasons Hotel Kyoto seeks team members who are champions of the Golden Rule, committed to creating impressions that will stay with guests for a lifetime.
Matching Summary
The role involves responding to a wide variety of guest requests by accurately assessing needs and adding personal recommendations to achieve maximum customer satisfaction.
Skills & Requirements
Must-have
Fluent Japanese language skills
Fluent English language skills
Luxury hospitality experience
Local area knowledge of Kyoto
Vendor relationship management
Nice-to-have
Passion for excellence
Proven leadership experience
Ability to work across disciplines
Genuine heart in service delivery
Key Requirements
Fluent Japanese and English proficiency required
Experience in hospitality operations preferred
Leadership experience mentioned as invited qualification