Customer Service Representative

BMO

Perth, Australia
Base: $34,750.00 - $44,900.00; bonus/equity: not s...
Exceptional customer service delivery
Identify customer needs
Provide financial advice
Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions

Job Summary

  • Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.
  • Supports customer requests, handles transactions, and offers advice on digital banking options to ensure a seamless experience.
  • Contributes to branch business results and customer experience by managing operational activities, cash transactions, and following risk/compliance policies.

Matching Summary

Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.

Salary

Base: $34,750.00 - $44,900.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Identify customer needs
  • Provide financial advice
  • Handle banking transactions
  • Collaborate with branch partners
  • Follow risk and compliance policies

Nice-to-have

  • Creative problem-solving
  • Personalized customer experience
  • Continuous improvement mindset
  • Adaptable work schedule

Key Requirements

  • No prior experience necessary
  • Post-secondary degree or certification desirable
  • High-level knowledge of personal, commercial, and partner offers
  • Confident use of social media, tablets, smartphones, online tools
  • Skilled in assisting users with digital applications

Work Rights

Not specified

Tailored Resume

Cover Letter