Manager Quality

Concentrix

Bangalore, India
International banking background
Chat or voice support process experience
Kyc and aml investigation experience
The role involves driving continuous improvement for Total Quality and Delivery while managing client-related KPIs

Job Summary

  • The role involves driving continuous improvement for Total Quality and Delivery while managing client-related KPIs.
  • Candidates must possess a strong background in international banking with experience in KYC, customer due diligence, or anti-money laundering investigations.
  • The position requires accurate capture of SLA/SLO metrics and the ability to streamline communication channels with various functions and clients.

Matching Summary

The role involves driving continuous improvement for Total Quality and Delivery while managing client-related KPIs.

Skills & Requirements

Must-have

  • International Banking background
  • Chat or Voice support process experience
  • KYC and AML investigation experience
  • US UK EMEA market experience
  • Call Quality and KPI management

Nice-to-have

  • Strong presentation and facilitation skills
  • Ability to deliver feedback confidently
  • Passion for specific worktype tools
  • Cross-process team collaboration
  • Problem-solving and investigation skills

Key Requirements

  • Graduation degree required
  • Must have worked in US/UK/EMEA markets
  • Hands-on experience in Chat/Voice support
  • Experience conducting KYC/AML investigations

Work Rights

Not specified

Tailored Resume

Cover Letter