Client Engagement Specialist

Otis

Fort Lauderdale, Florida, United States
Not specified; not specified; not specified
Fully remote
Bachelor's degree in finance or related field
Experience with billing and invoicing processes
Proven ability to manage invoice disputes
This role serves as the key liaison between internal teams and customers to ensure end-to-end billing accuracy and dispute resolution

Job Summary

  • This role serves as the key liaison between internal teams and customers to ensure end-to-end billing accuracy and dispute resolution.
  • The position offers intensive training in technology, processes, and soft skills within a global industry leader committed to safety and ethics.
  • Employees will manage full ownership of account onboarding, transitions, and recurring customer meetings while maintaining SLA tracking.

Matching Summary

This role serves as the key liaison between internal teams and customers to ensure end-to-end billing accuracy and dispute resolution.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Bachelor's Degree in Finance or related field
  • Experience with billing and invoicing processes
  • Proven ability to manage invoice disputes
  • Strong organizational skills and attention to detail
  • Excellent communication skills for customer meetings

Nice-to-have

  • Experience interpreting hourly billing rate variations
  • Ability to identify trends and process improvement opportunities
  • Familiarity with customer portal billing systems
  • Flexible and agile approach to responsibilities

Key Requirements

  • Bachelor's Degree preferred in Finance, Accounting, Business, or Sales
  • Experience in financial operations and accounts receivable
  • Not specified

Work Rights

Not specified

Tailored Resume

Cover Letter