Customer Success Manager

Reed Online Ltd

London, United Kingdom
Base: £28,000 - £30,000 py; bonus/equity: not spec...
Hybrid
Strong client relationship building skills
Data analysis and insight communication
Strategic business review management
The company aims to improve lives through work by connecting millions of people to career opportunities online

Job Summary

  • The company aims to improve lives through work by connecting millions of people to career opportunities online.
  • The role involves analyzing customer data to optimize ROI and actively managing strategic business reviews with clients.
  • Employees enjoy hybrid working, 25 days annual leave plus bank holidays, and a range of wellbeing benefits.

Matching Summary

The company aims to improve lives through work by connecting millions of people to career opportunities online.

Salary

Base: £28,000 - £30,000 per annum; Bonus/Equity: Not specified; Benefits: Hybrid working, pension, family leave, insurance

Skills & Requirements

Must-have

  • Strong client relationship building skills
  • Data analysis and insight communication
  • Strategic business review management
  • Proactive customer satisfaction monitoring
  • Revenue growth within existing accounts

Nice-to-have

  • Passion for helping others progress careers
  • Experience in fast-paced environments
  • Collaborative team player mindset
  • Continuous process improvement focus
  • Excellent presentation and facilitation skills

Key Requirements

  • Track record in customer-facing environment
  • Demonstrable success in retention and ROI
  • Ability to digest and relay complex data

Work Rights

Not specified

Tailored Resume

Cover Letter