Connect And Assure Specialist

488

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Tier 2 troubleshooting capability
Fttn/b fttc fttp hfc technical knowledge
Business customer operational support experience
** The Connect and Assure Specialist position at nbn is a permanent, full-time role focused on managing business customer orders and incidents to enhance customer experience in telecommunications. The ideal candidate should possess strong technical knowledge of telecommunications technologies and experience in customer support. **

Job Summary

  • The role involves end-to-end ownership and technical case management of business customer orders and incidents to ensure efficient outcomes.
  • Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
  • nbn offers a flexible working environment with equal employment opportunities, great training, and a commitment to an inclusive workplace.

Matching Summary

Match Score: 75

** The Connect and Assure Specialist position at nbn is a permanent, full-time role focused on managing business customer orders and incidents to enhance customer experience in telecommunications. The ideal candidate should possess strong technical knowledge of telecommunications technologies and experience in customer support. **

Skills & Requirements

Must-have

  • Tier 2 troubleshooting capability
  • FTTN/B FTTC FTTP HFC technical knowledge
  • Business customer operational support experience

Nice-to-have

  • Strong stakeholder engagement skills
  • Customer empathy and communication
  • Process improvement mindset

Key Requirements

  • Full working rights in Australia required
  • Experience supporting business customers in operational environments
  • Sound decision-making within defined processes

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter