The IT Support Analyst provides high-quality customer service to the client, responding to requests and issues accurately and promptly
Job Summary
The IT Support Analyst provides high-quality customer service to the client, responding to requests and issues accurately and promptly.
Responsibilities vary by client but may include security administration, troubleshooting software, providing guidance to the user base, and working with client support teams to address technical issues.
JLL harnesses the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.
Matching Summary
The IT Support Analyst provides high-quality customer service to the client, responding to requests and issues accurately and promptly.
Skills & Requirements
Must-have
IT call center experience
Microsoft Office and SharePoint familiarity
Windows operating system knowledge
troubleshooting software issues
logging service requests and incidents
direct interaction with technical teams
Nice-to-have
customer service orientation
continual service improvement
AI-powered candidate matching
Key Requirements
Bachelor’s Degree
Strong English written and verbal skills
Excellent communication skills
Superior problem solving and troubleshooting skills