Solutions Support Engineer

Allegion

Houston, TX, US
Hybrid
Bachelor's degree in engineering or equivalent experience
Systems engineering fundamental skills
Root cause analysis of customer issues
The role involves becoming a technical subject matter expert in Allegion's multi-family access control solutions, specifically the Gatewise platform

Job Summary

  • The role involves becoming a technical subject matter expert in Allegion's multi-family access control solutions, specifically the Gatewise platform.
  • Candidates will triage customer issues, identify root causes, and provide guidance to partners and technical support teams to resolve problems.
  • Allegion offers unlimited paid time off, a 401K plan with a 6% company match, and recognition as a Gallup Exceptional Workplace Award recipient.

Matching Summary

The role involves becoming a technical subject matter expert in Allegion's multi-family access control solutions, specifically the Gatewise platform.

Skills & Requirements

Must-have

  • Bachelor's Degree in Engineering or equivalent experience
  • Systems engineering fundamental skills
  • Root cause analysis of customer issues
  • Strong collaboration across internal and external teams

Nice-to-have

  • Customer Success or Technical Support background
  • Experience with Gatewise products
  • Ability to lead troubleshooting in front of customers

Key Requirements

  • Bachelor's Degree in Systems, Electrical, Mechanical, or Computer Engineering
  • Legal authorization to work in the United States
  • No visa sponsorship provided

Work Rights

Must be legally authorized to work in the US

Tailored Resume

Cover Letter