Senior Director, Operational Excellence & Projects

iHerb

Remote
**
12+ years engineering experience in retail distribution
Proven track record opening and closing fulfillment centers
Expertise in conveyor design and automation maintenance
** iHerb is seeking a Senior Director of Operational Excellence and Projects to lead large-scale supply chain initiatives, manage third-party logistics, and drive continuous improvement within their operations. The ideal candidate will have extensive experience in fulfillment center management, process optimization, and project leadership, along with strong analytical and communication skills. **

Job Summary

  • The Senior Director will be fully responsible for large-scale supply chain projects including the opening and closing of new iHerb fulfillment centers.
  • This role requires leading the engineering team to identify process improvement opportunities using methodologies like Lean or Six Sigma.
  • Candidates must establish a culture of process improvement while managing labor standards and the network of 3PL contracts.

Matching Summary

Match Score: 75

** iHerb is seeking a Senior Director of Operational Excellence and Projects to lead large-scale supply chain initiatives, manage third-party logistics, and drive continuous improvement within their operations. The ideal candidate will have extensive experience in fulfillment center management, process optimization, and project leadership, along with strong analytical and communication skills. **

Skills & Requirements

Must-have

  • 12+ years engineering experience in retail distribution
  • Proven track record opening and closing fulfillment centers
  • Expertise in conveyor design and automation maintenance
  • Advanced proficiency with AutoCAD and Microsoft Excel
  • Experience managing third-party logistics (3PL) networks

Nice-to-have

  • Lean or Six Sigma certification preferred
  • Experience with Dematic and Bastian WCS systems
  • Ability to drive cultural process improvement
  • Strong cross-functional leadership skills
  • Knowledge of sustainability and energy-efficiency goals

Key Requirements

  • Bachelor's degree in Industrial or Mechanical Engineering
  • Minimum 12 years of experience as an engineer in e-commerce distribution
  • Master's degree in relevant field is a plus

Work Rights

Not specified

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