Job Summary

• Provide 24x7 support and management of incidents throughout incident lifecycle within a production environment.
• Lead and coordinate the incident response team during critical service disruptions and manage the bridge call or incident war room.
• Develop and maintain incident management procedures and playbooks, and recommend process improvements based on lessons learned.

Matching Summary

Skills & Requirements

Key Requirements

• 4-7 years experience
• UK/US client experience
• Banking / Finance domain hands-on experience
• Ability to organize tasks and priorities effectively
• Strong communication & analytical skills
• Willing to work 24/7 including night shifts
• Good with multi-tasking

Work Rights