Customer Service Representative - Bilingual

VB Spine

Burlington, ON, Canada
Base: competitive + based on experience; bonus/equ...
On-site
Bilingual english and french communication
Order processing via phone, email, and erp systems
Billing discrepancy resolution
At VB Spine, you’ll be part of a mission-focused team that supports surgeons during life-changing spinal procedures

Job Summary

  • At VB Spine, you’ll be part of a mission-focused team that supports surgeons during life-changing spinal procedures.
  • As a Customer Service Representative, you’ll serve as a key bilingual point of contact for customers across Canada, managing orders and coordinating logistics to ensure timely surgical support.
  • The company offers competitive pay with potential bonuses, comprehensive benefits, ongoing training, and opportunities for career growth within a dynamic environment.

Matching Summary

At VB Spine, you’ll be part of a mission-focused team that supports surgeons during life-changing spinal procedures.

Salary

Base: Competitive and based on experience; Bonus/Equity: Potential for bonuses and incentives; Benefits: Comprehensive health, dental, vision insurance, retirement plan, PTO, training

Skills & Requirements

Must-have

  • Bilingual English and French communication
  • Order processing via phone, email, and ERP systems
  • Billing discrepancy resolution
  • Coordination with warehouse and logistics teams
  • Customer support for surgical procedures

Nice-to-have

  • Experience in medical device or healthcare environment
  • Familiarity with ERP systems like JDE, SAP, Oracle
  • Strong organizational and multitasking skills
  • Customer-focused problem solving
  • Ability to work under pressure professionally

Key Requirements

  • Fluent in English and French
  • High school diploma or equivalent
  • 1–3 years customer service or billing experience
  • Experience in medical device, healthcare, or logistics preferred

Work Rights

Not specified

Tailored Resume

Cover Letter