You will recruit and provide the coaching, mentoring and development that will enable both our high-touch and tech-touch Customer Success teams to positively impact customers, develop skills, and grow their careers over time
Job Summary
You will recruit and provide the coaching, mentoring and development that will enable both our high-touch and tech-touch Customer Success teams to positively impact customers, develop skills, and grow their careers over time.
In addition to recruiting, retaining, and developing talent, you will also be responsible for crafting and executing initiatives to increase our customer retention and happiness, identify expansion opportunities, and promote customer adoption of MongoDB.
We are looking to speak to candidates who are based in Seoul for our hybrid working model.
Matching Summary
You will recruit and provide the coaching, mentoring and development that will enable both our high-touch and tech-touch Customer Success teams to positively impact customers, develop skills, and grow their careers over time.
Skills & Requirements
Must-have
Customer Success
Account Management
Client Services
people leader
technical environments
enterprise infrastructure technologies
Nice-to-have
fast-growing teams
deal with ambiguity
embrace partnership and collaboration
adaptive mentality
diverse cultural and professional backgrounds
Key Requirements
10+ years in Customer Success, Account Management, Client Services, or similar customer-facing roles in complex technical environments
3+ years in a managerial or team lead capacity supporting large enterprises
Previous hands-on experience with MongoDB or other database technologies is highly preferred
Experience or aptitude for learning enterprise infrastructure technologies