Director, Enterprise Customer Success Management, Aec

Autodesk

California, United States
Base: $137,000 - $245,630; bonus/equity: annual ca...
On-site
Enterprise customer adoption and value realization
Lead customer success managers and teams
Drive measurable business outcomes for customers
The Director of Enterprise Customer Success Management at Autodesk is responsible for enhancing customer adoption and satisfaction within the AEC sector. The role demands strong leadership skills and a deep understanding of the AEC industry, alongside a passion for customer advocacy

Job Summary

  • The Enterprise CSM team works with our Enterprise customers to transform their vision into realized value by helping them adopt and optimize Autodesk technologies faster and more effectively.
  • Lead a team of 3 Managers/Senior Managers and 20+ CSMs accountable for driving customer adoption and maturity by delivering measurable business outcomes across our AEC portfolio.
  • Attract, hire and retain a diverse and elite group of Customer Success Managers — fostering career development, global collaboration, and high standards of a world class practice.

Matching Summary

Match Score: 87

The Director of Enterprise Customer Success Management at Autodesk is responsible for enhancing customer adoption and satisfaction within the AEC sector. The role demands strong leadership skills and a deep understanding of the AEC industry, alongside a passion for customer advocacy.

Salary

Base: $137,000 - $245,630; Bonus/Equity: Annual cash bonuses, stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Enterprise customer adoption and value realization
  • Lead customer success managers and teams
  • Drive measurable business outcomes for customers
  • Develop and execute adoption strategies
  • Industry insights and business performance narratives

Nice-to-have

  • Passion for customer advocacy
  • Embrace diversity as a core principle
  • Continuous learning and improvement mindset
  • Resourceful and collaborative problem-solving

Key Requirements

  • 10+ years of experience
  • 5+ years leading customer-facing organizations
  • 5+ years of AEC industry expertise
  • Track record of hiring and developing diverse talent

Work Rights

Not specified

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