Customer Service Representative (spanish-speaking) - Travel Experience

Concentrix

Porto, Portugal
Not specified; competitive salary mentioned
On-site
Fluent spanish language skills
English b2 proficiency level
Two years customer service experience
Concentrix is seeking a Spanish-speaking Customer Service Representative to join their team in Porto, Portugal. The role involves handling customer inquiries related to travel services while providing excellent service and contributing to operational excellence

Job Summary

  • This role involves responding to customer inquiries via phone, email, and chat while resolving issues related to travel arrangements.
  • Concentrix offers full paid training, career development programs, and a supportive culture where 80% of managers are promoted from within.
  • The position requires maintaining accurate customer records in the CRM system and collaborating with teams to enhance service delivery.

Matching Summary

Match Score: 85

Concentrix is seeking a Spanish-speaking Customer Service Representative to join their team in Porto, Portugal. The role involves handling customer inquiries related to travel services while providing excellent service and contributing to operational excellence.

Salary

Not specified; Competitive salary mentioned

Skills & Requirements

Must-have

  • Fluent Spanish language skills
  • English B2 proficiency level
  • Two years customer service experience
  • CRM system usage capability

Nice-to-have

  • GDS experience preferred
  • Positive attitude towards service
  • Analytical problem-solving nature
  • Travel industry background

Key Requirements

  • High level of Spanish (written and oral)
  • Fluent English (B2 level)
  • At least 2 years in customer service
  • Eligibility to work in Portugal

Work Rights

Must be legally authorized to work in Portugal

Tailored Resume

Cover Letter