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Empower Brands is seeking an IT Support Analyst to provide technical support for end-users across various platforms, handling tier 1 and tier 2 issues both onsite and remotely. The ideal candidate should have at least two years of experience in a desktop support role, strong problem-solving abilities, and excellent communication skills.
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Job Summary
The IT Support Analyst will provide primary technical support to end-users across the US on various platforms including desktops, laptops, and mobile devices.
Responsibilities include performing root cause analysis, developing checklists for typical problems, and documenting resolutions to update the knowledge base.
The role requires excellent communication skills to diagnose complex situations and collaborate with the IT team while maintaining strict security protocols.
Matching Summary
Match Score: 75
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Empower Brands is seeking an IT Support Analyst to provide technical support for end-users across various platforms, handling tier 1 and tier 2 issues both onsite and remotely. The ideal candidate should have at least two years of experience in a desktop support role, strong problem-solving abilities, and excellent communication skills.
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Skills & Requirements
Must-have
2+ years desktop support experience
Troubleshoot hardware and software issues
Manage helpdesk ticket queue efficiently
Configure laptops, desktops, and mobile devices
Administer email accounts in Office365 or Google Workspace
Nice-to-have
Experience with Service Minder ticketing system
Basic understanding of AI and prompting
Diagnosing VOIP handsets or softphones
Firewall configuration and switch management
Remote support for mobile devices
Key Requirements
Minimum 2 years of hands-on desktop support experience