Home Based General Customer Service Specialist

DCX

Remote
Base: php30,000-php35,000; bonus/equity: not speci...
Strong english communication skills
Customer service orientation
Order management and processing
The DCX Client Services Home-Based Customer Service Representative will assist clients by providing product and service information and resolving concerns to drive customer satisfaction

Job Summary

  • The DCX Client Services Home-Based Customer Service Representative will assist clients by providing product and service information and resolving concerns to drive customer satisfaction.
  • This role offers a 3-month contingent contract with potential for a 6-month probationary period leading to a full-time position and career growth opportunities.
  • Benefits include industry-leading salary packages, permanent work-from-home setup, company equipment, internet stipends, HMO coverage, PTO credits, and career skills training.

Matching Summary

The DCX Client Services Home-Based Customer Service Representative will assist clients by providing product and service information and resolving concerns to drive customer satisfaction.

Salary

Base: Php30,000-Php35,000; Bonus/Equity: Not specified; Benefits: HMO coverage, PTO credits, internet stipends, company equipment

Skills & Requirements

Must-have

  • Strong English communication skills
  • Customer service orientation
  • Order management and processing
  • Proficient in Microsoft and Google applications
  • Ability to work overnight/graveyard shifts
  • Experience with inbound and outbound calls

Nice-to-have

  • Basic exposure to Adobe Illustrator and Photoshop
  • Experience with CRM systems
  • Adaptability to diverse customer personalities
  • Team player with strong organizational skills
  • Experience in promotional or e-commerce industry

Key Requirements

  • Bachelor's degree in related field
  • 1-2 years customer service or order management experience
  • Ability to work US operating hours or Philippine graveyard shifts
  • Strong verbal and written English skills

Work Rights

Not specified

Tailored Resume

Cover Letter