Fraud Associate

BNZ

Auckland, New Zealand
Hybrid
Analysis and identification of fraud
Triaging and investigations of events
Customer support after fraud
Fraud Operations safeguards the Bank and customers from fraud and scams through analysis, identification, triaging, and investigations

Job Summary

  • Fraud Operations safeguards the Bank and customers from fraud and scams through analysis, identification, triaging, and investigations.
  • This is an Auckland based hybrid role with standard hours part-time, 6:30pm – 11pm, Friday – Tuesday.
  • Everything we do has the potential to positively impact our customers, and there is an opportunity to adapt & learn from everything you do.

Matching Summary

Fraud Operations safeguards the Bank and customers from fraud and scams through analysis, identification, triaging, and investigations.

Skills & Requirements

Must-have

  • Analysis and identification of fraud
  • Triaging and investigations of events
  • Customer support after fraud
  • Handle afterhours inbound queries
  • Action on non-complex fraud cases
  • Communicate challenging conversations

Nice-to-have

  • Supportive team environment
  • Collaborative and fast-paced
  • Trust and autonomy management
  • Eager to learn and grow
  • Adapt and learn from experience

Key Requirements

  • Previous customer service experience beneficial
  • Previous banking experience beneficial
  • Available for training schedule
  • Critical thinker
  • Strong attention to detail
  • Excellent time management

Work Rights

Not specified

Tailored Resume

Cover Letter