Travel Support Manager

rippling

Remote
Base: competitive salary; bonus/equity: equity inc...
Remote
Travel support team leadership
Customer service in travel industry
Experience with gds systems
Rippling provides a unified platform to manage HR, IT, and Finance systems for businesses worldwide

Job Summary

  • Rippling provides a unified platform to manage HR, IT, and Finance systems for businesses worldwide.
  • The Travel Support Manager will lead a team focused on assisting customers before, during, and after travel while collaborating with product and engineering teams.
  • Rippling offers a competitive salary, benefits, equity, and is committed to diversity, inclusion, and reasonable accommodations.

Matching Summary

Rippling provides a unified platform to manage HR, IT, and Finance systems for businesses worldwide.

Salary

Base: Competitive salary; Bonus/Equity: Equity included; Benefits: Benefits provided

Skills & Requirements

Must-have

  • Travel support team leadership
  • Customer service in travel industry
  • Experience with GDS systems
  • Distributed team management
  • Salesforce Service Cloud expertise
  • Data-driven performance management

Nice-to-have

  • Learning mindset and people-first attitude
  • Flexible and agile in evolving priorities
  • Experience designing training and QA programs

Key Requirements

  • 3+ years customer service or travel industry experience
  • 3+ years managing support teams of 8+ agents
  • 3+ years experience with GDS (Travelport, Sabre)
  • PST timezone preferred
  • Proven SLA maintenance track record

Work Rights

Not specified

Tailored Resume

Cover Letter