Ln Venues, Director Of Fan Engagement

Live Nation Entertainment

Not specified; not specified; benefits include med...
**
8+ years audience engagement experience
Ai-enabled customer engagement tools
Social listening and sentiment analysis
** Live Nation Entertainment is seeking a Director of Fan Engagement to lead strategies for audience engagement, customer experience, and community management across its venues. The ideal candidate will have over eight years of experience in digital marketing or audience engagement, with a strong understanding of fan culture and digital platforms. **

Job Summary

  • This role serves as the voice of the fan inside the organization by translating sentiment into actionable marketing insights.
  • The position oversees AI-enabled customer engagement tools while managing escalation workflows and sensitive issues across owned venues.
  • Live Nation offers comprehensive benefits including free concert tickets, 401(k) matching, and extensive family support programs.

Matching Summary

Match Score: 75

** Live Nation Entertainment is seeking a Director of Fan Engagement to lead strategies for audience engagement, customer experience, and community management across its venues. The ideal candidate will have over eight years of experience in digital marketing or audience engagement, with a strong understanding of fan culture and digital platforms. **

Salary

Not specified; Not specified; Benefits include medical, vision, dental, 401(k) match, stock reimbursement, and paid time off

Skills & Requirements

Must-have

  • 8+ years audience engagement experience
  • AI-enabled customer engagement tools
  • Social listening and sentiment analysis
  • Community management strategy leadership
  • Crisis response and escalation workflows

Nice-to-have

  • Entrepreneurial spirit and innovation
  • Experience with UGC and creator strategies
  • Ability to work in matrixed organization
  • Strong understanding of fan culture trends

Key Requirements

  • 8+ years experience in digital marketing or community management
  • Proven track record managing CX workflows and escalations
  • Leadership experience developing team culture

Work Rights

Not specified

Tailored Resume

Cover Letter