Executive - Call Centre

AIA Australia

Colombo, Sri Lanka
Running operations
Implementing process improvements
Plan and monitor activities
Responsible for running the operations and implementing process improvements of the customer contact centre

Job Summary

  • Responsible for running the operations and implementing process improvements of the customer contact centre.
  • Analyse and measure the effectiveness of existing processes and develop sustainable and quantifiable process improvements.
  • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Matching Summary

Responsible for running the operations and implementing process improvements of the customer contact centre.

Skills & Requirements

Must-have

  • running operations
  • implementing process improvements
  • plan and monitor activities
  • analyse and measure effectiveness
  • develop sustainable improvements

Nice-to-have

  • ambitious people
  • shaping the future
  • career and personal growth
  • inspiring and supportive leaders

Key Requirements

  • Develop contact centre staff
  • manage contact centre vendor

Work Rights

Not specified

Tailored Resume

Cover Letter