Spécialiste Bilingue Des Soins Aux Patients

Shoppers Drug Mart Inc.

Saint-Laurent, Quebec, Canada
Base: $52,000.00 - $71,500.00 py; bonus/equity: no...
Fully remote
Bilingual french and english
Customer service experience
Knowledge of reimbursement mechanisms
The Patient Care Specialist is the single point of contact for patients enrolled in support programs and ensures high-quality service delivery throughout their treatment journey

Job Summary

  • The Patient Care Specialist is the single point of contact for patients enrolled in support programs and ensures high-quality service delivery throughout their treatment journey.
  • Shoppers Drug Mart offers competitive salaries, comprehensive benefits, professional development, and a strong commitment to diversity, equity, and inclusion.
  • The role requires collaboration with program management and case managers to enhance patient and physician experiences and drive positive patient outcomes.

Matching Summary

The Patient Care Specialist is the single point of contact for patients enrolled in support programs and ensures high-quality service delivery throughout their treatment journey.

Salary

Base: $52,000.00 - $71,500.00 per year; Bonus/Equity: Not specified; Benefits: Competitive benefits package including RRSP/Pension plans, employee share ownership, and discounts

Skills & Requirements

Must-have

  • Bilingual French and English
  • Customer service experience
  • Knowledge of reimbursement mechanisms
  • Coordination of patient support services
  • Strong computer skills in Windows environment
  • Flexible working hours between 8 AM and 8 PM

Nice-to-have

  • Ability to work in fast-paced team environment
  • Excellent verbal and written communication
  • Attention to detail and sound judgment
  • Empathy and diplomacy in patient interactions
  • Experience with customer relationship databases

Key Requirements

  • 2-3 years customer service or call center experience
  • Bilingualism in French and English required
  • Ability to work flexible hours including overtime
  • Experience with MS Office and CRM databases
  • Criminal background check for candidates 18 and older

Work Rights

Not specified

Tailored Resume

Cover Letter