Complaints Regulatory Reporting Lead

American International Group, Inc. (AIG)

New Jersey, US
Base: $140,000 to $155,000; bonus: eligible per in...
7+ years reporting experience in operations
Design complaint metric frameworks
Regulatory compliance performance tracking
This role owns the design and delivery of complaint metric reporting across countries and products to drive operational improvement

Job Summary

  • This role owns the design and delivery of complaint metric reporting across countries and products to drive operational improvement.
  • The position requires producing thematic analysis reports that translate complaint patterns into clear, actionable narratives for management.
  • AIG offers a comprehensive Total Rewards Program including health, wellbeing, financial security benefits, and professional development opportunities.

Matching Summary

This role owns the design and delivery of complaint metric reporting across countries and products to drive operational improvement.

Salary

Base: $140,000 to $155,000; Bonus: Eligible per incentive plan; Benefits: Comprehensive Total Rewards Program included

Skills & Requirements

Must-have

  • 7+ years reporting experience in operations
  • Design complaint metric frameworks
  • Regulatory compliance performance tracking
  • Data quality and governance expertise
  • Advanced Excel Cognos SQL PowerBI proficiency

Nice-to-have

  • Strong analytical skills for executive narratives
  • Experience presenting to senior management
  • Ability to harmonize global reporting methodologies
  • Championing automation and dashboard adoption

Key Requirements

  • Bachelor's degree in Business or Data Analytics
  • 7+ years of reporting experience in insurance or financial services
  • Strong understanding of complaints regulatory frameworks

Work Rights

Not specified

Tailored Resume

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