Customer Experience Coordinator (part Time) - Falls Church, Va

Veterinary Emergency Group

Falls Church, Virginia, United States
Competitive compensation; 401k match; equity eligi...
On-site
2+ years customer service experience
Advanced computer program knowledge
Ability to work nights weekends holidays
The role focuses on defining the customer experience through service, focus, and participation before, during, and after their time at VEG

Job Summary

  • The role focuses on defining the customer experience through service, focus, and participation before, during, and after their time at VEG.
  • Employees receive comprehensive benefits including competitive compensation, health coverage starting day one, and potential equity after one year.
  • The company offers significant investment in growth through clinical programs, unlimited ER CE, and travel stipends up to $2,500 per year.

Matching Summary

The role focuses on defining the customer experience through service, focus, and participation before, during, and after their time at VEG.

Salary

Competitive compensation; 401K match; Equity eligible after one year

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • Advanced computer program knowledge
  • Ability to work nights weekends holidays
  • Comfort with noisy environments odors
  • Strong multitasking in fast-paced chaos

Nice-to-have

  • High emotional intelligence and empathy
  • Creative problem solving for customers
  • Humility and team-focused mindset
  • Curious nature seeking continuous learning
  • Experience with practice management software

Key Requirements

  • 2+ years of customer service experience
  • Availability for rotating night weekend holiday shifts
  • Willingness to work in noisy environment with odors

Work Rights

Not specified

Tailored Resume

Cover Letter