Engineer, Euc Onsite Support

Land Securities Group

Fully remote
Citrix xenapp, xendesktop, director
Active directory, azure, exchange online
Intune for patching
Provides Level 2 IT support for end users, including remote support for employees in other regions

Job Summary

  • Provides Level 2 IT support for end users, including remote support for employees in other regions.
  • Operates ITSM processes such as Incident, Problem, and Change, ensuring adherence to global standards and SLAs.
  • Supports in the preparation for and participation in regular IT Service Management Process meetings, including CABs and Problem Reviews.

Matching Summary

Provides Level 2 IT support for end users, including remote support for employees in other regions.

Skills & Requirements

Must-have

  • Citrix Xenapp, XenDesktop, Director
  • Active Directory, Azure, Exchange Online
  • Intune for patching
  • ITSM process operation
  • Windows 10/11 support
  • Microsoft Server Technologies

Nice-to-have

  • Service driven, customer focused
  • Professional work ethic
  • Process and documentation driven
  • Seeks input from colleagues
  • Attention to detail
  • Tenacious and delivery focused

Key Requirements

  • Minimum 3-year previous experience in IT Operations Management
  • Minimum 3 years L2 desktop Support experience
  • ITIL 4 Foundation Certificate (preferred)
  • Demonstrable experience in financial services industry

Work Rights

Not specified

Tailored Resume

Cover Letter