Call Center Agent

Amarillo Police Department

Amarillo, Texas, US
Starting pyy: $13.72ph; flsa status: non-exempt; b...
High school diploma or equivalent
Exceptional customer service skills
Active listening and verbal communication
The Call Center Agent provides outstanding service by answering questions, handling complaints, and troubleshooting problems for customers

Job Summary

  • The Call Center Agent provides outstanding service by answering questions, handling complaints, and troubleshooting problems for customers.
  • Employees must utilize software, databases, and scripts to meet or exceed call center metrics while ensuring clients feel supported.
  • The position requires the ability to diffuse tense situations, ask appropriate questions, and apply rates associated with City services.

Matching Summary

The Call Center Agent provides outstanding service by answering questions, handling complaints, and troubleshooting problems for customers.

Salary

Starting Pay: $13.72/hr; FLSA Status: non-exempt; Benefits: Not specified

Skills & Requirements

Must-have

  • High School Diploma or equivalent
  • Exceptional customer service skills
  • Active listening and verbal communication
  • Proficiency with CRM software and databases
  • Ability to handle high volume calls

Nice-to-have

  • Fluency in multiple languages
  • Adaptability and accountability
  • Strong time management skills
  • Experience with billing systems
  • Polite and reliable demeanor

Key Requirements

  • High School Diploma or equivalent
  • Professional phone voice
  • Strong typing skills

Work Rights

Not specified

Tailored Resume

Cover Letter