This role provides hands-on Tier 2 operational support for endpoint lifecycle activities, software deployment, compliance enforcement, and escalation handling
Job Summary
This role provides hands-on Tier 2 operational support for endpoint lifecycle activities, software deployment, compliance enforcement, and escalation handling.
The Technology Support Analyst II acts as an escalation point for Tier 1 and executes standardized endpoint processes to reduce incidents, improve reliability, and maintain audit-ready operations.
This role offers the opportunity to work in a modern, cloud-first IT organization transitioning from outsourced support to a scalable, internally managed operating model.
Matching Summary
This role provides hands-on Tier 2 operational support for endpoint lifecycle activities, software deployment, compliance enforcement, and escalation handling.
Skills & Requirements
Must-have
Microsoft Intune
Azure AD
Microsoft 365
endpoint lifecycle management
software packaging and deployment
Tier 2 operational support
Nice-to-have
customer-focused mindset
collaborative across teams
calm under pressure
attention to detail
continuous improvement initiatives
Key Requirements
3-5 years of experience
High school diploma (GED)
Hands-on experience supporting Windows 10/11
Working experience with Microsoft Intune, Azure AD, and Microsoft 365
Experience with software packaging, deployment, and troubleshooting
Experience in a large enterprise or global IT environment