Customer Support 1

Vspventures

Base: $15.75 - $22.58; bonus/equity: bonuses + com...
Respond to customer inquiries
Handle routine to complex inquiries
Internet and e-commerce knowledge
With general supervision, ensure accurate, timely, and efficient customer support

Job Summary

  • With general supervision, ensure accurate, timely, and efficient customer support.
  • Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners.
  • Effectively maintain specific line of business Customer Service standards and support level standards.

Matching Summary

With general supervision, ensure accurate, timely, and efficient customer support.

Salary

Base: $15.75 - $22.58; Bonus/Equity: Bonuses and commissions may be included; Benefits: Not specified

Skills & Requirements

Must-have

  • Respond to customer inquiries
  • Handle routine to complex inquiries
  • Internet and e-commerce knowledge
  • Payment processing and collections
  • Eligibility verification
  • Order status and stock availability
  • Quality assurance testing
  • Identify customer trends
  • Maintain customer service standards
  • Work with multiple software programs simultaneously
  • Effective verbal and written communication
  • Interpersonal and rapport-building skills
  • Problem-solving and decision-making skills
  • Discretion and judgment in handling calls
  • Fast-paced environment multitasking

Nice-to-have

  • Bilingual Spanish
  • Experience in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
  • Attendance at benefit fairs and client meetings
  • Occasional overnight travel

Key Requirements

  • One to two years of customer service experience
  • Available to work any shift, including weekends, holidays, and/or overnight
  • Demonstrated internet knowledge
  • Working knowledge of MS Office package
  • Ability to listen, process transactions and interact with customers simultaneously

Work Rights

Not specified

Tailored Resume

Cover Letter