Technical Support Delivery Analyst- Recruiting

Workday

Pune, India
50% in-office / 50% remote
Saas software support
Customer support experience
Log reading and analysis
Workday is seeking a Technical Support Delivery Analyst to join its Customer Support team in Pune, India. The role focuses on providing software support for Human Capital Management cases, requiring strong troubleshooting skills and the ability to collaborate across teams

Job Summary

  • Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage.
  • Handle a queue of Human Capital Management cases, prioritizing issues based on severity and customer impact.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Delivery Analyst to join its Customer Support team in Pune, India. The role focuses on providing software support for Human Capital Management cases, requiring strong troubleshooting skills and the ability to collaborate across teams.

Skills & Requirements

Must-have

  • SaaS software support
  • Customer Support experience
  • log reading and analysis
  • Talent Management solutions support
  • 365-day / 24x7 coverage
  • investigate, diagnose and deliver solutions

Nice-to-have

  • curious minds and courageous collaborators
  • sun-drenched optimism and drive
  • empathy and shared enthusiasm
  • adaptability and passion

Key Requirements

  • 4+ years in SaaS software support
  • 4+ years in Customer Support
  • 4+ years enterprise software applications support
  • evidence-based troubleshooting experience
  • log reading and analysis skill
  • support Talent Management solutions
  • support SaaS based Enterprise software
  • engage and coordinate multiple teams
  • resilience when faced with tight resolution timeframes
  • Human Capital Management experience
  • Talent Management experience

Work Rights

Not specified

Tailored Resume

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