Service Improvement Lead

University Health

Parkville, Victoria, Australia
Base: $125,191 - $135,504 py; bonus/equity: not sp...
Lean, six sigma, bpm methods
Service design methods
Cross-functional projects
Lead multiple end-to-end improvement projects to enhance processes, services, and operating models across the University

Job Summary

  • Lead multiple end-to-end improvement projects to enhance processes, services, and operating models across the University.
  • Engage and influence senior stakeholders, advocating for service improvement approaches to address complex problems and opportunities.
  • Join a collaborative team that values learning, experimentation, and continuous improvement.

Matching Summary

Lead multiple end-to-end improvement projects to enhance processes, services, and operating models across the University.

Salary

Base: $125,191 - $135,504 p.a.; Bonus/Equity: Not specified; Benefits: 17% superannuation, salary packaging, health and wellbeing programs, discounted services, professional development

Skills & Requirements

Must-have

  • Lean, Six Sigma, BPM methods
  • service design methods
  • cross-functional projects
  • stakeholder engagement and influence
  • facilitate workshops
  • project management skills

Nice-to-have

  • collaborative team culture
  • continuous improvement mindset
  • learning and experimentation
  • outcomes-focused culture
  • diversity and inclusion

Key Requirements

  • Lean, Six Sigma, or BPM qualifications
  • proven experience in service improvement
  • complex, multi-stakeholder environments
  • analyse qualitative and quantitative data
  • map value streams
  • led multidisciplinary teams
  • current valid work rights for Australia

Work Rights

Must have current valid work rights

Tailored Resume

Cover Letter