Director Of Patient Experience

University of Arkansas for Medical Sciences

Little Rock, AR, US
Commensurate with education + experience; not spec...
Bachelor's degree in healthcare administration
Five years healthcare environment experience
Experience leading quality improvement initiatives
The Director of Patient Experience will lead an integrated program to enhance the experience of patients and families while promoting a culture of Patient- and Family-Centered Care across UAMS

Job Summary

  • The Director of Patient Experience will lead an integrated program to enhance the experience of patients and families while promoting a culture of Patient- and Family-Centered Care across UAMS.
  • This role is responsible for developing strategies, managing resources, and collaborating with campus leaders to embed PFCC principles into institutional policy and practice.
  • UAMS offers comprehensive benefits including medical, dental, and vision plans, up to 10% retirement matching, and education discounts for staff and dependents.

Matching Summary

The Director of Patient Experience will lead an integrated program to enhance the experience of patients and families while promoting a culture of Patient- and Family-Centered Care across UAMS.

Salary

Commensurate with education and experience; Not specified; Benefits eligible position

Skills & Requirements

Must-have

  • Bachelor's degree in healthcare administration
  • Five years healthcare environment experience
  • Experience leading quality improvement initiatives
  • Strong project management skills
  • Mastery of communication modalities

Nice-to-have

  • RN or clinical degree preferred
  • Patient Experience Certification
  • Process Improvement Certification
  • Patient experience data software experience
  • Cultural humility and health equity focus

Key Requirements

  • Bachelor's Degree in public policy or related field
  • 5 years experience in healthcare environment
  • Proof of legal authority to work in US
  • Pass criminal background check
  • Applicable licenses based on education

Work Rights

Must have proof of legal authority to work in the United States

Tailored Resume

Cover Letter