Customer Operations Manager

576

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7+ years medical device experience
Bachelor's degree in business
Fda and iso certification knowledge
** Integer is seeking a Customer Operations Manager who will lead customer advocacy and ensure exceptional service delivery for factory direct customers. The role involves collaboration across various departments to enhance customer experience, manage sales goals, and drive process improvements. **

Job Summary

  • The primary purpose of this position is to provide leadership and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.
  • This role serves as the voice of the customer during production meetings and partners with Sales to meet requirements and grow sales for factory direct and enterprise accounts.
  • The manager will develop unconstrained unit forecasts for the S&OP process and drive team performance towards key metrics like order acknowledgement cycle time.

Matching Summary

Match Score: 75

** Integer is seeking a Customer Operations Manager who will lead customer advocacy and ensure exceptional service delivery for factory direct customers. The role involves collaboration across various departments to enhance customer experience, manage sales goals, and drive process improvements. **

Skills & Requirements

Must-have

  • 7+ years medical device experience
  • Bachelor's degree in business
  • FDA and ISO certification knowledge
  • S&OP forecasting process expertise
  • Factory direct customer support

Nice-to-have

  • Strong collaboration with engineering teams
  • Experience with enterprise account management
  • Process improvement leadership skills
  • Exceptional communication abilities
  • Cross-facility sales opportunity development

Key Requirements

  • Minimum 7 years experience in medical device field
  • Bachelor's degree in business or related field
  • Knowledge of FDA regulations and Quality Management Systems
  • U.S. citizenship or work authorization required

Work Rights

Not specified

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