Customer Service Advisor - Alabang 2026

Concentrix

Muntinlupa, Philippines
High school diploma required
3-6 months relevant experience preferred
Strong computer navigation skills
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • Essential functions include ensuring service meets contractual Key Performance Indicators (KPIs) while clarifying customer requirements and providing appropriate resolutions.
  • Candidates must be dependable with strong attention to detail and able to tolerate repetitive work in a fast-paced, high production environment.

Matching Summary

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • High school diploma required
  • 3-6 months relevant experience preferred
  • Strong computer navigation skills
  • Ability to work rotating shifts
  • Fast-paced high production environment

Nice-to-have

  • Demonstrate empathy with customers
  • Skilled in multi-tasking
  • Team player with independent capability
  • Patience in all contact situations
  • Flexible and adaptable to changes

Key Requirements

  • High school diploma
  • Three to six months of relevant experience
  • Ability to rotate shifts as needed
  • Strong PC knowledge and navigation skills

Work Rights

Not specified

Tailored Resume

Cover Letter