Job Summary

• The Regional Multinational Service Delivery Manager will work to implement the MN Business Model, agreed MN Organizational Alignment, Resource & Efficiency Plans and globally consistent MN processes, roles & responsibilities, procedures, controls, performance metrics throughout all countries / territories within assigned region.
• The position will be responsible to coordinate servicing efforts for PO´s and IO´s but also Network partner territories - including complicated negotiations, regulations, relationships and agreements and external parties like local reinsurers in territories such as Argentina, Venezuela, Chile, Colombia, etc.
• At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.

Matching Summary

Skills & Requirements

Key Requirements

• Minimum of 5 years of operational experience
• Experience in managing a service orientated operational environment
• Experience in Commercial – Personal Insurance / Global Fronting
• Proven background in dealing with multinational and Captive Fronting programs
• High level of proficiency in Leadership
• High level of proficiency in Strategic
• High level of proficiency in Analytical
• High level of proficiency in Customer service
• High level of proficiency in Coaching and staff development
• High level of proficiency in Organization and delegation
• High level of proficiency in Interpersonal
• Ability to negotiate and clearly articulate ideas
• Change Management
• Process re-engineering
• Project management

Work Rights