Director, Technical Support

Axon Enterprise

Atlanta, Georgia, United States
Competitive salary; not specified; 401k with emplo...
On-site (4 days in-office required)
Lead through leaders in support organization
Ai-first approach to solving business problems
Strong executive communication skills
Axon Enterprise is seeking a Director of Technical Support to lead and evolve their Tier 1 support organization. This role focuses on delivering high-quality, scalable customer support while leveraging AI and automation, and requires strong leadership and technical expertise

Job Summary

  • The role involves scaling the Tier 1 Technical Support organization to support a rapidly growing global customer base while defining strategy and operational frameworks.
  • You will leverage AI and automation to transform support delivery and partner cross-functionally with Product, Engineering, Sales, and Customer Success teams.
  • Axon offers competitive salary, robust parental leave, medical/dental/vision plans, and a mission to Protect Life through innovative safety and justice solutions.

Matching Summary

Match Score: 85

Axon Enterprise is seeking a Director of Technical Support to lead and evolve their Tier 1 support organization. This role focuses on delivering high-quality, scalable customer support while leveraging AI and automation, and requires strong leadership and technical expertise.

Salary

Competitive salary; Not specified; 401k with employer match

Skills & Requirements

Must-have

  • Lead through leaders in support organization
  • AI-first approach to solving business problems
  • Strong executive communication skills
  • Deep understanding of networking and troubleshooting
  • Pass CJIS background check

Nice-to-have

  • Experience in IoT or public safety technology
  • Bachelor's degree in technical field
  • Proven ability to operate in fast-paced environment
  • Strong project management skills

Key Requirements

  • 10+ years of experience in technical support
  • Progressive leadership experience in tiered high-volume environments
  • Must pass Criminal Justice Information Services (CJIS) background check
  • Bachelor's degree in technical field preferred

Work Rights

Not specified

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