Job Summary

• The Agent Support Specialist is responsible for delivering exceptional support to First Connect insurance agents and partners through various communication channels, including calls, chats, and emails.
• Respond to agent inquiries via calls, live chats, and emails, providing accurate information and timely resolutions.
• First Connect treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide our team with multiple medical plans to choose from and 100% employer-covered dental; vision plans for our team members and their families.

Matching Summary

Salary

Base: $55,000 – $60,000; Bonus/Equity: Eligible for equity compensation; Benefits: Medical, dental, vision, 401(k), disability, life insurance, FSA, EAP, WFH stipend

Skills & Requirements

Key Requirements

• 3+ years of experience in the insurance industry
• Knowledge of P&C insurance carriers
• Strong experience with databases, reporting, and tracking tools
• Proficiency in MS Office and Google Suite
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities

Work Rights