Resident Customer Engineer - Ts/sci & Current Ci Poly Required. Aurora, Co, Onsite
HPE
Aurora, CO, United States
Base: usd 98,000 - 185,200 annually in colorado; b...
Fully remote
Active ts/sci clearance with ci poly
Onsite technical support for federal customers
Post-sales systems installation and configuration
Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work by connecting, protecting, analyzing, and acting on data and applications
Job Summary
Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work by connecting, protecting, analyzing, and acting on data and applications.
This role requires providing expert onsite technical support and managing customer relationships to ensure high Total Customer Experience and account growth for a US Federal program in Aurora, CO.
HPE offers comprehensive benefits supporting physical, financial, and emotional wellbeing, invests in personal and professional development, and fosters an unconditionally inclusive culture.
Matching Summary
Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work by connecting, protecting, analyzing, and acting on data and applications.
Salary
Base: USD 98,000 - 185,200 annually in Colorado; Bonus/Equity: Variable incentives may be offered; Benefits: Comprehensive health and wellbeing benefits
Skills & Requirements
Must-have
Active TS/SCI clearance with CI poly
Onsite technical support for federal customers
Post-sales systems installation and configuration
Root-cause analysis and escalation management
Customer expectation management
Service Level Agreement adherence
Nice-to-have
Leadership in small teams and projects
Continuous improvement and process documentation
Mentoring and consulting skills
Knowledge of industry trends and future technologies
Mission Critical and ITIL certifications desired
Strong communication and presentation skills
Key Requirements
Active TS/SCI clearance with current CI poly
US Citizenship required
Bachelor's degree preferred or Associate degree with 6-8 years experience