People & Communications Services Agent (english Speaker)
KONE Elevator (M) Sdn. Bhd.
Petaling Jaya, Malaysia
English fluency
Case management tool
Service level agreements (slas)
This role provides HR service delivery support to our Australia, New Zealand, and Southeast Asia clusters
Job Summary
This role provides HR service delivery support to our Australia, New Zealand, and Southeast Asia clusters.
You will manage end-to-end HR processes for internal customers mainly across ANZ regions ensuring consistent service quality and compliance with country-specific guidelines.
KONE Shared Services has joined forces with Finance & HR operations to form the new KONE Business Services (KBS), a one-stop shop for all business services.
Matching Summary
This role provides HR service delivery support to our Australia, New Zealand, and Southeast Asia clusters.
Skills & Requirements
Must-have
English fluency
Case management tool
Service Level Agreements (SLAs)
Quality checks
MS Office proficiency
Nice-to-have
Positive attitude
Customer service mindset
Teamwork and independence
Empathy
Fast-paced environment
Key Requirements
Associate degree in HR or Business Administration
Previous HR administration experience
Workday experience a plus
Experience in shared service center or call center