Sr Business Process Analyst - Knowledge Management And Ai
Creative Tokyo
Fully remote
Analyze knowledge trends
Process optimization initiatives
Enhance digital ai tools
We’re shaping the future of work so teams can reach their potential and focus on what matters most
Job Summary
We’re shaping the future of work so teams can reach their potential and focus on what matters most.
This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
We’re shaping the future of work so teams can reach their potential and focus on what matters most.
Skills & Requirements
Must-have
Analyze knowledge trends
Process optimization initiatives
Enhance digital AI tools
Knowledge base enhancements
Process mapping and analysis
KCS methodologies
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
Key Requirements
8+ years of experience as a Business Process Analyst
5+ years in knowledge management tools, processes and KCS methodologies
Experience with AI chatbot/automated systems
Demonstrated experience in process mapping, analysis, and improvement methodologies
2+ years Experience with SQL and data visualization tools
Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field OR Bachelor degree, professional certification or verified work experience in a related field