Itsm Operations Manager

Latitude Financial Services

Leadership in itsm
Experience in incident management
Strong stakeholder management skills
The ITSM Operations Manager leads a team of six ITSM Analysts across core ITSM domains

Job Summary

  • The ITSM Operations Manager leads a team of six ITSM Analysts across core ITSM domains.
  • This role ensures effective operation of the Enterprise while enabling continuous improvement.
  • Latitude offers a flexible working environment and great compensation.

Matching Summary

The ITSM Operations Manager leads a team of six ITSM Analysts across core ITSM domains.

Skills & Requirements

Must-have

  • Leadership in ITSM
  • Experience in Incident Management
  • Strong stakeholder management skills

Nice-to-have

  • Ability to simplify processes
  • Experience with ServiceNow
  • Strong communication skills

Key Requirements

  • ITIL v4 Foundation certification
  • Experience in an ITIL-aligned environment
  • Domain expertise in Incident, Problem, Change, and Enterprise Resilience

Work Rights

PR required

Tailored Resume

Cover Letter