Experience with crm systems like sap or salesforce
This role serves as the single point of contact for customers during the execution of service jobs at ABB's Electrification Service Business
Job Summary
This role serves as the single point of contact for customers during the execution of service jobs at ABB's Electrification Service Business.
The position requires coordinating service delivery, planning field activities, and ensuring all work complies with company policies and regulatory requirements.
Candidates will collaborate with Field Service Managers to allocate resources effectively and maintain competency databases for engineers.
Matching Summary
This role serves as the single point of contact for customers during the execution of service jobs at ABB's Electrification Service Business.
Skills & Requirements
Must-have
2-3 years service coordination experience
Proficiency in MS Office suite
Experience with CRM systems like SAP or Salesforce
Strong scheduling and time management skills
Ability to work onsite in a fast-paced environment
Nice-to-have
Customer focus and responsiveness
Collaboration with field service managers
Expertise in mitigating service issues
Commitment to exceeding customer expectations
Key Requirements
2-3 years in service coordination or administrative role
Proficiency in MS Office (Word, Excel, Outlook)
Experience with CRM systems (SAP, ServiceNow, Salesforce)