Technical Support Specialist

Friendship Property LLC

Los Angeles, United States
Base: $62,000 - $72,000 annually; bonus/equity: no...
Fully remote
2 years it support experience
Windows 11 and office 365 support
Servicenow incident management
This role is critical for maintaining the productivity of end users by supporting enterprise applications and hardware across the organization

Job Summary

  • This role is critical for maintaining the productivity of end users by supporting enterprise applications and hardware across the organization.
  • The position offers structured learning opportunities including LinkedIn Learning and technical boot camps to foster career progression within IT.
  • Employees enjoy benefits such as 401K matching, tuition reimbursement, summer Fridays, and paid maternity leave at Brookfield Properties.

Matching Summary

This role is critical for maintaining the productivity of end users by supporting enterprise applications and hardware across the organization.

Salary

Base: $62,000 - $72,000 annually; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), Life & Disability Insurance

Skills & Requirements

Must-have

  • 2 years IT support experience
  • Windows 11 and Office 365 support
  • ServiceNow incident management
  • Remote technical troubleshooting
  • Hardware support for iOS Android Mac

Nice-to-have

  • Experience in call queue environment
  • LinkedIn Learning or boot camp exposure
  • Proactive process improvement mindset
  • Strong interpersonal communication skills
  • Vendor escalation management

Key Requirements

  • High School Diploma or GED required
  • Minimum 2 years IT support experience
  • Familiarity with ServiceNow preferred
  • Understanding of ITIL framework concepts

Work Rights

Not specified

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