Base salary + cash-based incentive program; compre...
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10+ years medical device experience
Bachelor's degree in business
Lead customer operations team
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The Integer Group is seeking a Senior Manager of Customer Operations who will lead a team to enhance customer service and drive operational excellence. The ideal candidate will have significant experience in the medical device industry, strong leadership skills, and a customer-focused mindset.
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Job Summary
The Senior Manager will provide strategic leadership to the Customer Operations function while advocating for customer success across the organization.
This role is accountable for developing business plans, managing performance metrics like quote cycle time, and driving operational excellence within a regulated environment.
The position offers a comprehensive benefits package including immediate eligibility for medical, dental, vision, and a 401(k) plan with company matching.
Matching Summary
Match Score: 75
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The Integer Group is seeking a Senior Manager of Customer Operations who will lead a team to enhance customer service and drive operational excellence. The ideal candidate will have significant experience in the medical device industry, strong leadership skills, and a customer-focused mindset.
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Salary
Base salary and cash-based incentive program; Comprehensive benefits including medical, dental, vision, disability, life insurance; 80 hours holidays plus annual PTO
Skills & Requirements
Must-have
10+ years medical device experience
Bachelor's degree in business
Lead Customer Operations team
Manage order entry and quoting
Drive S&OP forecasting process
Nice-to-have
Experience with Oracle or SAP systems
Ability to read design drawings
Strong cross-functional collaboration skills
ISO certification audit experience
Resilient and adaptable problem solver
Key Requirements
Minimum 10 years experience in medical device field