Manager, Feedback, Engagement And Advocacy

Salvation Army Aged Care

Redfern, NSW, Australia
Base: not specified; bonus/equity: not specified; ...
Hybrid
Consumer-centric feedback framework
National feedback and complaints management
Open disclosure and transparency
Lead the development and delivery of a consumer-centric feedback and advocacy framework across all aged care services

Job Summary

  • Lead the development and delivery of a consumer-centric feedback and advocacy framework across all aged care services.
  • You will be a visible advocate for resident and client needs, presenting insights and improvement opportunities to the Consumer Advisory Body, Quality Governance Forums, and the Board.
  • Generous not-for-profit salary packaging ($15,900 tax-free + $2,650 meals/ entertainment) and hybrid and flexible working arrangements.

Matching Summary

Lead the development and delivery of a consumer-centric feedback and advocacy framework across all aged care services.

Salary

Base: Not specified; Bonus/Equity: Not specified; Benefits: Generous not-for-profit salary packaging ($15,900 tax-free + $2,650 meals/ entertainment); Access to Fitness Passport and other wellness initiatives; Career development pathways; Employee Assistance Program and leadership coaching

Skills & Requirements

Must-have

  • Consumer-centric feedback framework
  • National feedback and complaints management
  • Open disclosure and transparency
  • Resident and client engagement forums
  • Liaison with external agencies

Nice-to-have

  • Values-driven environment
  • Systems thinker
  • Collaborative and ethical approach
  • Mission-led team environment

Key Requirements

  • Demonstrated experience in consumer relations
  • Knowledge of aged care standards
  • Strong stakeholder engagement skills
  • Experience in aged care or health service leadership is highly desirable
  • National Police Check
  • NDIS Worker Clearance

Work Rights

Not specified

Tailored Resume

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