Senior Analyst, Digital Transformation

AIA Australia

5 years it experience
2 years project management
Customer care domain knowledge
The role involves taking complete ownership of end-to-end project delivery to drive AIA's digital transformation goals

Job Summary

  • The role involves taking complete ownership of end-to-end project delivery to drive AIA's digital transformation goals.
  • Incumbents must act as the primary liaison between Business, IT, and Vendors to ensure clear requirement translation and successful system adoption.
  • The position requires applying human-centered design principles to solve real-world problems while managing budgets, timelines, and quality expectations.

Matching Summary

The role involves taking complete ownership of end-to-end project delivery to drive AIA's digital transformation goals.

Skills & Requirements

Must-have

  • 5 years IT experience
  • 2 years project management
  • Customer Care domain knowledge
  • Contact Center expertise
  • CRM systems understanding
  • Business to technical translation

Nice-to-have

  • Human-centered design approach
  • In-source and out-source model experience
  • Subject matter expert in customer relations
  • Quick feasibility assessment skills

Key Requirements

  • Bachelor's degree in IT or related field
  • Minimum 5 years IT experience
  • Minimum 2 years IT project management experience
  • PMP certification preferred
  • ITIL certification or exam prep preferred

Work Rights

Not specified

Tailored Resume

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