Product Owner - Contact Center Run

Unum

Base: $89,400.00-$183,500.00; bonus/equity: perfor...
Not specified (potentially flexible based on benefits mentioned).
Contact center ecosystems
Amazon connect telephony platform
Ivr technologies
Unum is seeking a Product Owner for their Contact Center Run team, focused on managing operational enhancements and ensuring stability within a high-volume environment. The ideal candidate will have experience with contact center ecosystems, particularly with Amazon Connect, and possess strong Agile product ownership skills

Job Summary

  • The Product Owner, Contact Center Run leads delivery for a high-performing Agile team supporting several of our contact centers, primarily focused on Run execution and managing a high-volume backlog of enhancements and production changes.
  • Success in this role requires strong decision-making, stakeholder influence, independence, and the ability to balance operational demands with longer-term platform health.
  • Unum offers a competitive and comprehensive portfolio of benefits and rewards, including healthcare, insurance, performance-based incentive plans, paid time off, and a 401(k) retirement plan with employer match.

Matching Summary

Match Score: 85

Unum is seeking a Product Owner for their Contact Center Run team, focused on managing operational enhancements and ensuring stability within a high-volume environment. The ideal candidate will have experience with contact center ecosystems, particularly with Amazon Connect, and possess strong Agile product ownership skills.

Salary

Base: $89,400.00-$183,500.00; Bonus/Equity: Performance Based Incentive Plans; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • Contact Center ecosystems
  • Amazon Connect telephony platform
  • IVR technologies
  • Agile environment
  • high-volume backlogs
  • operational readiness

Nice-to-have

  • stakeholder influence
  • balance operational demands
  • longer-term platform health
  • continuous improvement
  • strategic roadmap alignment

Key Requirements

  • Product Owner certification preferred
  • Bachelor’s degree preferred
  • Experience with Verint helpful

Work Rights

Not specified

Tailored Resume

Cover Letter