Contact Centre Agent

Bupa

London, United Kingdom
Base: £12.71 ph; bonus/equity: not specified; bene...
High level of telephone communication
Email and chat enquiry management
Understanding product and service offerings
The role involves providing excellent qualitative service to existing and prospective patients while validating their suitability for treatment

Job Summary

  • The role involves providing excellent qualitative service to existing and prospective patients while validating their suitability for treatment.
  • Employees will act as the primary point of contact for patients, clinicians, and support teams within the Operations department.
  • Benefits include a global wellbeing programme, subsidised canteen access, preferential rates on Bupa products, and a government pension scheme.

Matching Summary

The role involves providing excellent qualitative service to existing and prospective patients while validating their suitability for treatment.

Salary

Base: £12.71 per hour; Bonus/Equity: Not specified; Benefits: Annual leave accrual, staff canteen subsidy, pension scheme, health assessments

Skills & Requirements

Must-have

  • High level of telephone communication
  • Email and chat enquiry management
  • Understanding product and service offerings
  • Converting enquiries to confirmed bookings
  • Updating patient records in bespoke systems

Nice-to-have

  • Ability to build strong working relationships
  • Ideas generation for process improvements
  • Commitment to diversity and inclusion
  • Experience in private healthcare industry
  • Strong internal team collaboration skills

Key Requirements

  • Full-time availability including rotational Saturdays
  • Shift work between 8am and 8pm Monday-Friday
  • No specific degree or certification mentioned

Work Rights

Not specified

Tailored Resume

Cover Letter