Manager - Claims Operations

475

Sydney, NSW, Australia
Not specified; salary reviews included; annual com...
Fully remote
Proven experience leading claims operations
Experience in ctp or personal injury claims
Strong track record driving performance
You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while ensuring high-quality customer experiences

Job Summary

  • You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while ensuring high-quality customer experiences.
  • The role involves coaching Group Managers and Team Leaders to uplift capability, engagement, and overall team performance within a learning culture.
  • EML offers generous benefits including up to 16 weeks paid parental leave, flexible work arrangements, and comprehensive learning opportunities.

Matching Summary

You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while ensuring high-quality customer experiences.

Salary

Not specified; Salary reviews included; Annual company incentive scheme available

Skills & Requirements

Must-have

  • Proven experience leading claims operations
  • Experience in CTP or personal injury claims
  • Strong track record driving performance
  • Ability to balance customer outcomes and risk
  • Confident stakeholder management skills

Nice-to-have

  • Hands-on leadership style
  • Commercially minded approach
  • Resilient team builder
  • Continuous improvement mindset
  • Strategic thinking capabilities

Key Requirements

  • Proven experience in CTP claims environments
  • Personal injury claims background required
  • Senior leadership experience managing teams

Work Rights

Not specified

Tailored Resume

Cover Letter